Also not sure where I legally stand now since the card company has already refunded. Answer 1 of 2: Hello, I just cancelled two tickets today on db bahn website and I read that the money will be refunded to my credit card with a 17.5 euro penalty for each ticket. Also how flexible have they been regarding ticket refunds during Covid? 5 Once you have reviewed the details of your order, you can proceed to cancellation by pressing the cancel/exchange button in the bottom right-hand corner of the page. Kindly process the exchange of this ticket for a voucher as we are no longer allowed by the employer to visit the affected region(s). Click "request a refund". I sent to Deutsche Bahn all documents (my ticket, confirmation from Deutsche Bahn employee that I was not provided with 1st class) and I have not received reimbursement up till now! Reply. The claimants had around 27,000 purchases and leases amounting to approximately EUR 13,500 damage per truck. If the train is delayed for over 120 minutes, you are entitled to a 50% refund. The contact form can be found on the Deutsche Bahn website. DB strike. The following guidelines explain how to submit a claim using the Passenger Rights Claim Form. It's an exciting day for us, as we announce the launch of German rail on our website. Share. Hi all, I would like to buy a train ticket. A refund may also be claimed for tickets only partly used, on provision of adequate evidence, subject to the €15 charge. Deutsche Bahn tickets. I have gone to the Deutsch Bahn website and it looks like I can cancel the tickets for a 10 Euro fee and get a travel voucher for future travel. News Germany: Deutsche Bahn to simplify ticket refund process, eventually. On top of it, the 1st class did not provide any extra service comparing to 2nd class (not even better cafeteria) and … ), your rights … 8 posts in this topic. Train passengers in Germany looking for compensation after a train delay face a … Deutsche Bahn AG and the German Army are amongst other entities are suing the cartel in Munich. ... Other railway operators appear to be adhering to EU rules, with Germany's Deutsche Bahn giving refunds to passengers who no longer wish to travel. Firms agreed to waive this fee last week, but the new measures go further. to: kundendialog at bahn.de. In the first half of 2018, patronage rose by 3.8% year on year in Deutsche Bahn's long distance segment, with a record 70.9 million passengers using the company's long distance trains from January through June. MarcoGT 48 48 Posted 28 Jul 2011. I was going to go from Freiburg to London using a London Spezial Sparpreis ticket, which entailed two ICE train rides and a Eurostar train ride. It was established that DB and the other major customers, overpaid for their trucks by more than half a billion Euros including interest. Train delay, cancellation or refund for tourists in Germany We've received a lot of requests from other European travellers using the Deutsche Bahn railway line here in Germany and so far all requests submitted via our system were successfully handled by the service center, even if people lived abroad. Deutsche Bahn - Israel Representation, Tel Aviv. Usually, you can't get a refund but can change the time and/or date of travel with a £10 admin fee. Deutsche Bahn Flexpreis. Thalys, which has similar shareholders to … If a train is cancelled, a full refund can be claimed with Deutsche Bahn or alternatively, the ticket can be used on another train. Unlike the Sparpreis, you’ll be able to travel on any train departing on the date of travel. 55 likes. With a Deutsche Bahn Flexpreis ticket, you’ll have more freedom regarding the times you can travel. Useful. Upward trend in rail transport continues: more passengers, higher revenues and greater investment. You can also cancel or interrupt your trip. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Deutsche Bahn will review your claim and offer reimbursement in accordance with the Conditions of Carriage . Some train companies will also give you compensation if your train is more than 15 minutes late. A shame, Deutsche Bahn! What monetary compensation am I justified in requesting from Deutsche Bahn in this case? Details. Regardless if your issue was caused by an event beyond DB control (e.g. Answer 1 of 79: DB bahn had offered refund vouchers to travelers traveling up to 30th April. DB - German Railways - Israel Representation - Special Deals within Germany / Europe - EURAIL Passes with extra days and special conditions. We would rather get a refund as we do not know if we will ever be able to use the tickets in the future with so much uncertainty (re-scheduling this trip with three college age daughters will not be easy). Deutsche Bahn’s 4 percent refund offer is “a joke,” according to Wolfgang Meyer, the president of Mofair, an organization representing non-DB Group railway companies in Germany. Is there any news on extension of this date? I'm told I'll be credited a refund "in due course". Long-distance trains cancelled across Germany until further ... Deutsche Bahn escapade – Study in Germany Blog. I decided to cancel a trip I was going to take last week because my first train was too late and I would have missed my connecting train (as it turns out, the connecting train itself was cancelled outright). Order Nr. Dear Sir / Madam. Information about flexible travel You can use your long-distance-ticket to travel on the date of your choice up to and including 31st October 2020, provided you bought your ticket on or before 13th March 2020. A full refund for train tickets for Frecce, IC, EuroCity, Euronight and Freccialink trains/services, regardless of the purchased fare, shall be recognised in the following cases:. strike, storm, etc. I'm not sure whether we were 2 hours late or more, or just shy of 2 hours. In particular: It seems clear I should get back the bicycle reservation money, since the train we reserved on was canceled. Passenger Rights Claim Form Dear Customer, We regret the inconvenience caused to you by the delay or cancellation of a train and apologise for this. You need to keep your train tickets to get a refund. You can get a full refund if your train journey is cancelled. Andreea 1 review. Deutsche Bahn tweaks their ticketing strategy every year or so, adding and subtracting features, testing the market to see what works, for the customers and for themselves. If the train is delayed for over 60 minutes, you are entitled to a 25% refund. (§4 Beförderungsbedingungen der Deutschen Bahn AG) If an ICE train is more than 30 minutes late you can reclaim the full ICE supplement. Deutsche Bahn is obligated to bring you to your destination, even with a different means of transportation. Germany - Deutsche Bahn Deutsche-Bahn If the fare booked allows it, tickets can be refunded from your Trainline account (add link) until the day before departure. I wonder how long that will take. I have a mental note to check it at the Reisezentrum on the next time I … Asked about its refund policy, a spokesperson for Brussels Airlines said it is still in place. Minus 10 stars! Is there any news on extension of this date? Also, DB will give you a full refund for the ticket up until the day before departure, should your travel plans change. Rail transport in Germany continues to grow. I know DB offers compensation for late travels. Follow this link to the Deutsche Bahn online refund form. At the moment it seems only tickets for travel up to 30th April are eligible, I'm guessing this will be extended if lockdowns continue. All Deutsche Bahn tickets have identical exchange and refund conditions. Does anyone know if there is a web chat function for Deutsche Bahn? UK rail. The tickets are Super Sperpreis EU so not normally refundable. Interestingly with the exception of promo voucher I always received voucher (after a delay compensation for example) by snail mail. If you "abandoned" you rail journey at Munich, because you didn't like the offer that Deutsche Bahn made: You should get a complete refund for the Munich-Zagreb leg, including all … Subject: Unable to travel ( COVID-19 related ) – request for a refund. 4 Enter your details in the space provided, then click Search. Well 4.5 months after I sent the email requesting a refund I finally got a reply from Deutsche Bahn. The refund will depend on each rail operator’s policy on this, and you will need to provide proof of the exceptional circumstances resulting in your cancellation, ... We partner with Deutsche Bahn . Answer 1 of 79: DB bahn had offered refund vouchers to travelers traveling up to 30th April. From there, we had to take local trains to Brussels ourselves. I was able to get one for my April 28th trip but I have two more trips coming up in May.I couldn't find anything related to this in the news for May. There are always delays, especially on warm summer days when the temperatures reach 40 Degrees. In case of spatial reasons, you live outside the HVV area and travel to your place of study by Deutsche Bahn or comparable public transport and do not use the HVV additionally for a fee. Will fight for full refund and never use you again. If you experience a cancellation or delay to a Deutsche Bahn (DB) service you will need to submit a claim to the rail operator directly. On Bahn.de it says that they are offering a choice of either refund as a voucher or re-booking. Deutsche Bahn refund Started by MarcoGT, 28 Jul 2011. Answer 1 of 9: Hi. So you can choose to cancel your tickets through your Trainline account or you can make an exchange directly on our website (conditions are explained below) by following the SNCF/Eurostar exchange tutorial above, as well as directly through Deutsche Bahn’s website. Worst company ever. 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