Mold can lead to symptoms such as stuffy nose, wheezing, and red or itchy eyes, or skin and may include fever and shortness of breath and not to rule out fungal infection. "We can't auto-rate please contact us?" I couldn't stop the package. You can,t get thru their return,refund policy without SIX photo's. I don’t write reviews or complaints but I don’t want other people to go through what I just went through. Three days after being falsely marked as delivered, they automatically left seller positive feedback and debited my account. For anyone selling here be very cautious because there’s a lot of weirdos/scammers on here who will buy something and then return for their own entertainment to mess with people as well as low ballers who are very cheap and choose to not stick to the unbranded bags that were made for people like them. 3. Sign in to rate. M Jackson Nov 19, 2019. I'm sure she got a higher offer. It looks like, I can't Confirm my Credit Card on Paypal. I am fed up with Mercari. Seller never shipped. THE SELLERs get SCREWED!!! Mercari - Can’t get in touch with customer service. How the returns are handled is another significant difference. I emailed the buyer and said I had shipped the wrong thing and please just don't accept the package and return it. This proves that Mercari is dishonest and only wants money - not happy Repeat customers. I do understand that it is based on the buyers personal experience but as a seller I have had a solid * star rating since I started using the app. Absolutely disgusting. First purchase on Mercari. 1/5 transactions usually have some sort of issue. I sold three things on the app everything went fine until I wanted my money put into my bank account. Load more replies. Today I discovered how bugged the algorithm of smart prices is. Cost to sell. It was left a few houses down from my mailbox and I contacted mercari and let them know that package wasn’t delivered and we were trying to locate it. Useful. Which the seller did not deserve at all. They could see all of this. Mercari doesn’t care about the sellers. Mercari doesn’t care about sellers they only care about taking the fee from your sale. The only response you will get is an auto email. Check out what 17,093 people have written so far, and share your own experience. I reached out to my bank, started the claim process, but my claim was eventually denied. Mercari issued... My buyer won’t rate me and Mercari says they can’t do an auto rate. The handbag arrived smelling of mold as soon as the box was opened. This buyer has over 300 reviews and can’t even rate … It was missing a crucial item, it was not as described, I had caught the error before the aloted 3-day window, and woops, didn't matter. Warning before you buy! For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. I have since moved it to the garage.To add to my dissatisfaction is the cavalier response from your customer service representative Ashley who wrote ...According to Mercari’s return policy, we can not approve a return for odors or smells because this is not something we can verify with photographic proof. They didn't care, the 72hour window was up. Don’t expect every buyer to rate you immediately after receiving delivery. Easy-to-use even for inexperienced sellers. Mercari is Keeping my money. Here are the steps I took: 1. Please censor user/shop names at all times. Way too many fees. In the meantime Mercari sends me a notification saying they gave the seller a “neutral” rating yet I looked at it and Mercari gave them a 5 star perfect rating. Where shall I begin. Their criminals. Allow me to explain... You have 3 days(72 hours from the time Mercari Inc receives confirmation of the delivery) to verify that the purchase was up to your standards. UGH!!! Rate the seller to complete the transaction and release payment. After it finally cancelled it took 8 days to get back to my bank. They doesn’t care if the items being returned to the seller is not as in the condition or as described when the buyer received it. Poshmark Bot ... auto admit, emojis, mirror videos, background color, and push to talk! Rendered by PID 639 on r2-app-07cb951405dfe308f at 2021-03-22 20:01:16.161472+00:00 running 8c6298c country code: US. I was just wondering who it is you can’t appeal a bad rating if it is unfair. Auto-rating makes getting paid easier. They just want their money and they don’t care about following their policies. I provided Mercari all these information and they still issued a full refund. They raised their seller fees so you barely make any money unless you sell things for outrageous prices that obv no one will pay. I sold a plant on Mercari as detailed as possible. Buyer Protection Guarantee makes sure you won’t get scammed. I recently started selling on Mercari and I must say that my experience has been the worst. I have filed a chargeback with my credit card company over the matter. Returns Handling. After filing two PayPal disputes, they responded to those with a threatening message that they would suspend my account if I Pursue PayPal disputes. If tracking isn’t working, we’ll remind you 8 days after the seller said they shipped it. Fortunately my … I can’t rate the bad seller so I am going to rate your company instead. I bought a gift set that a good deal, hard to find but upon arrival it was missing an item! ... Package arrived- buyer claimed it was wrong item which it was and Mecari auto bot told her to KEEP IT!!!! | Read 101-120 Reviews out of 17,093 The phone number they show on the app is not correct and doesn't work. I messaged and messaged and she refuses to send it back as it's worth much more than her $5 item- Mecair refunded her $5- and refuses to help ME!! Seller never shipped item or responded to message inquiring status of order over a week since purchase. They take 10%, Then they will ask you for processing fee and whatever the tax rate is in your state. Do you agree with Mercari U.S. ’s 4-star rating? Their messages kept saying the issue was resolved when it wasn’t and you can’t get anyone on phone. After 3 poor transactions I got frustrated and then apologized for being frustrated but at the same time, I need a refund. They justify false, unfair, and defamatory reviews. They also gave the buyer 7 days to ship my item back when it’s supposed to be 3 days as stated in their policy. One bottle was missing, one cork to the top of another bottle had fallen off and all the contents was spilled out. It never occurred to me that I should have asked the seller "Marisas Closet" if the bag had an odor, which is the case with this purchase. I can post as many items as I want for free, and it is able to kind of block out lowballers by only allowing people to make offers 20% off the asking price. I was lucky for a while- but then got screwed. The buyer has no control, and Mercari doesn't care. Bought three items from same seller. it has been returned should return my cash in a timely manner. Mercari should be shut down. Cost to ship. I think their modelIs you just spend what you earn and never withdraw. Mercari is gay asf I use to scam on it I had a tablet and create multiple users so I cud make more mercari accounts it worked and I was scamming people for like 150 got 300 in one day like 800 in a week now they updated it so even if try to rate it will say the tracking number has to be valid . As soon as I realized what was missing, I communicated it to the seller THROUGH MERCARI'S CHAT FEATURE, well before the 72 hour window was up. Unfortunately we used US postal. The smell after opening the bag was so strong that the fumes filled my house. Mercari doesn’t care as long as they get the portion of the money. So if you are wanting money fast, Mercari isn't the way to go. My Accounts -> Profile -> Add or I found out it was fake a few days later and Mercari took forever to get back to me and Sam from the refunds department " said sorry can't help its yours now". That seller took about 5 days to ship and then shipping was delayed for some reason, meanwhile I'm still waiting to get my money back from the one that DIDN'T ship. We’ve got you covered. I looked at the pictures on the dispute for a refund and the plant was nowhere near death. This is a scam site. Paypal requested that I file a report with a law enforcement agency or government organization before they could resolve the matter. This is the site you go on when you want to sell something that's busted, old, or missing pieces, and you want the buyer to have as little control over their return as possible. Then the package wasn’t left at my house. So basically your selling your stuff for them to keep the money!! Prior to this implementation, I had to wait WEEKs to get paid. Contacted Mercari requesting to cancel item and received email saying they are quite busy and will get to me asap. They never respond to help requests. Where is the seller's ethics in all of this? This is Awesome. Ad. Have not heard from them yet. Back and forth the seller kept wanting me to leave them a review but I didn't want to tank her rating over a shipping issue if it was shipping issue. Then cost to have my money deposited in my account! The platform best suits sellers and buyers looking for great deals, collectors or simply those who enjoy shopping.Even though you can sell clothing on the platform, it … Buyers How do I get paid? I have been using smart pricing for a couple of months. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Forget it. I had a return approved for an item that I described as much as possible and the buyer knew what they were getting and proceeded to file a return once they got it with no explanation and It was approved in a day. I can't stress that enough. Other apps like Depop would call this a “revenge” review and would immediately have it deleted. Who would do that in all good conscience. I have never ever had so much hate for a website in my life! Extremely poor oversight. We were packing up boxes and labels got switched on accident. The seller keeps messaging me to accept so he can get paid. So I should have auto rated. I keep trying to send you a message via the site about a coat that I ordered but haven't received it yet. They have a 72 hour (3 day) confirmation policy on any item you purchase. A lot of sellers are Very shady and are selling fake items and passing them off as real.I bought a $700 LV only to get it and realize it wasnt the same bag as in the photos, it was a cheap replica with a fake serial # and Mercari denied my return because they said the bag in the sellers photos were real! When I sent proof the items they swore were authentic, they told me “sorry we sometimes make mistakes” yet that was 4 Months ago and the items thay are 100% knock offs are still listed for sale and as authentic by mercari. "We can't auto-rate please contact us?" I contacted the seller and they said they were fine with a partial refund and we had tried to work around through paypal (yea I know, against policy, seller was insistant) but that didnt work. I reached out to Mercari almost immediately (less than 2 hours after the sale was automatically confirmed) and was told there was nothing they could do. That's all this website is. You can send the article you have selected to your Kindle too. I contacted mercari because I wanted to leave a real and truthful rating and I was told no. So the money was on my Mercari account then I log in about a month later and the money is completely gone out of Mercari account too. Maybe like I was. This is as legal as a scam site gets. I'll repeat myself. Positive & Negative Reviews: Mercari: The Selling App - 10 Similar Apps, 12 Features, 6 Review Highlights & 1,087,790 Reviews. 94. Poshmark vs. Mercari: Which Should You use? Once you rate on Mercari that’s it. One day they shut down my page for no apparent reason, I tried to contact them to find out why and was never able to get a hold of an actual human being with an answer. A motion senor monitors the crate, the pooch walks in, a fan and music turn on. I've had a few issues come up and every time I asked for help it's a canned email response. All i had asked for was $5 in a partial refund or credits through Mercari, and all I kept getting was canned responses. This morning I got a shock. They didn't have to help. After 72 hours Mercari closed my request and left an automatic positive rating on the seller. This is your chance to speak up if something’s wrong. Was this review helpful? Absolutely not a place to sale. Mercari said that the buyer is about to return my item. I have 12 orders out. 1 hour ago . Look at how many users: Over 841,000 as of this writing, 20 JUN 2017. She didn’t upload pictures of the plants after she cut them. I contacted the site many many times with the same auto response. I left 3.51 on the table because there was no way to get it. I can’t rate the bad seller so I am going to rate your company instead. When the 72hour window was up, the purchase was automatically verified for me. This is the site you go to when you want to sell something old, broken, or useless, but you don't want the buyer to have any agency on whether or not they're eligible for a refund. I did not have a say, and I could not reverse it. I asked for refund and the seller starts giving me crap. This item was an electronic dog crate made for anxious pooches. ... Now if you were to purchase said iPhone through the Mercari app you are covered as a buyer because Mercari holds the funds until you as the buyer recieves the product and then rate the buyer before funds will be released to the seller. I can't stress that enough. Your money is perfectly safe until you greenlight the payment 2. When you buy an item, we hold payment from the seller until you confirm you’ve received your order and it’s as described in the listing. I would post the same exact item as some one else yet list it for cheaper and my item would be flagged as counterfeit or prohibited. Simple Posher. They will not help you. And this seller is complete garbage. This app is ridiculous. I have 12 orders out. RUN!! Seems like not a good deal but the packaging may be the reason why they are not honoring it and the fact they used a cheaper label with incorrect weight according to Mercari. They said they cancelled my refund request but would cancel transaction and refund the transaction once the seller got the item. Mercari, on the other hand, comes with limitless free listings. Minimum and maximum prices reasonably set. On top of that, I was no longer eligible for returns or refunds. THEY ARE TOTAL CRAP!!!! They do not respond to help requests. ... Mercari just doesn’t care or their support can’t understand how to resolve issue. No help whatsoever and I had to just keep the damaged items which was sent by the seller. Mercari auto-fills some of the information in the listing based on your title. Ended up getting a reply on the 31st and they told me they can't do anything because it's past their 3day timeframe. They're a bit vague with it, and being that almost all manufacturers and sellers have a 30-60 day return policy, you're more than likely going to be a little doubtful about it at first. 1) reviews for sellers are not actual reviews; they are reviews auto-submitted by Mercari 2 days after a shipment is received (think about all the orders gone wrong where the defect isn't noticed within the first two days of … They officially lost this repeat customer and all my family and friends. I have even posted this review on multiple websites to let people know the truth that Mercari is hiding. You can’t … Who would sell something that even has an odor or has been exposed to a damp and/or moldy environment? I have one address stored for my ebay store, etsy shop/Mercari, and my own name & address for personal packages. © 2021 Trustpilot A/S. Also, it is a hassle to and find an item in a similar price range. First off, this seller never updated tracking, their communication was poor. Plus there were toys mixed in the plastic that didn't belong. The buyer contacted mercari for a refund and blocked me. Mercari does not even follow their own policy and just sides with the buyer no questions ask. This last time the seller said, "Sorry, it was promised to someone else". The item shipped without a power supply, making it completely inoperable. I opened the box and it was busted badly like it had been dropped but no damage to outer box. Was never able to get it deposited. We’ll remind you to rate the seller. I then reached out to Paypal (thankfully I purchased the item through them), and opened up a ticket. ! This is a scumbag foreign owned business terrorizing and stealing from its customers. When you delete an item on your phone and go back to your listings, it might jump around on the page. I have made over 100 sales on here within a half a year and was even able to sell some stuffed animals (which is far too hard to get noticed on certain platforms such as eBay). I have filed a chargeback with my credit card company over the matter. They have since closed my account after I wrote a lengthy message about how it’s ridiculous my items are always reported but another seller has the exact same item for sale and theirs is still up for sale. Never had this problem with eBay or Amazon. ‍♀️. It seems as though with every 3 or 4 transactions I run into at least 1 issue of some sort. Mercari just sides with the buyer and I never heard from the buyer at all. Package arrived- buyer claimed it was wrong item which it was and Mecari auto bot told her to KEEP IT!!!! The item I received was missing pieces, which i immediately requested. I am fed up with Mercari. It is usually bc the seller didn’t properly wrap the items and they broke during shipping. I figured the seller would be ok with me keeping the item and Mercari would pay me out of pocket. Take your business elsewhere!!! You get it. You should use Google provided templates if your use case fits. Customer service is non existent. I asked Mercari to cancel after 5 days and they said it auto cancels after 3. I am someone who purchased items online & in person cheap and I recondition them and resell them for a profit. 3 days. I purchased a used, discontinued item. Over 100k listings are approved and published on the platform daily. Added. They have no mechanism to contact them. You will be screwed eventually. For a few days I haven't received any bookings for my main listing (the oldest, the most popular). Well not in my case. My last transaction will probably be my final one. If that sounds like a load of BS to you, it's because it is. That many people can't be wrong. This is a deceptive business practice. You can store multiple Ship From addresses making it easy to print labels for multiple platforms if you use your store/ shop name. Wouldn’t let Me pay and arrange my own shipping which I could have done a lot cheaper. WHY?!?! Ashely went on to say in her response that I could relist it in the marketplace...really!!!! Tried to do a return which was supposed to be within the 3 day timeframe. So Mercari kept asking for more photos and I immediately sent. If I could give less than a one rating I would! Again after 3 days and tons of emails no reply or shipping from the seller so I asked to cancel and bought another one with a $20 off coupon they sent from another seller. I have to follow up apparently once it shows delivered to again request my money it isn't automatically done. ... Rate this extension Your review. Go with fb marketplace or Craigslist. This is a scam company that, apparently also steal sellers money from other reviews here. 3 weeks later I no longer have the damaged item nor a refund. I’ve had many other people tell me they did the same thing to them, had their account shut down without warning or explanation and Mercari kept all their money as well. Mercari provides a 5 star auto-rating after 3 days of order completion so most of products have 5 stars rating! Reply Delete. Took a pic of my receipt and sent it to Mercari. Mercari is not responding. ZERO SUPPORT FOR SELLERS SCAM COMPANY RUN AWAY, Stay away unless you like terrible customer service ran by robots, Mercari steals sellers money and allows people to sell fake items to buyers. I got nothing- zero protection and I'm out the money on a very expensive item. That’s not all. Not helpful after I requested the refund. Getting your money can take anywhere from 5 days to 2 weeks. But when I pressed it it said “error” and didn’t work. I am very concerned for my health (being over 65 years of age) for not only the smell/odor coming from the handbag, but could I be exposed to mold (if that is what the smell is from). If its incomplete, why would I do that? 6 out of 10 items I list in mercari are flagged and removed for whatever bull crap reason they make up yet they are all items I had purchased from mercari and was reselling. I highly discourage you from downloading Mercari. Yes No. They just kept my money, all of it!! I had to wash my hands from attempting to get the items out of the box my hands stunk like I can only imagine the sellers home would smell like, DISGUSTING. Never heard back from the seller "Marisas Closet". That is theft and illegal!! Hello, Mercari. I packed it back up, included the toys, and dropped it same day. No visible mold spores were seen, but during this time of a deadly COVID-19 virus. It took a few days but we finally found the package and it wasn’t opened thankfully- but then when I opened I almost threw up from the terrible smell of it. Receive a trackable shipping label by email. I regret ever making an account and selling on here. All the plastic was broken and I sort of think the seller sent it broke to claim insurance because of where parts were in the packing. As a consumer, I feel that I was not only scammed by Mercari and its seller Marisa, they may have put my health in jeopardy with this purchase. NEVER AGAIN. The buyer didn’t upload pictures of the entire plant as they received it, only parts of it. But recently, the final transaction I will ever have with Mercari took place and after waiting for much MUCH longer than the allotted shipping time- I requested the transaction to just be canceled. This is as legal as a scam site gets. So I been using Mercari for over a year. Horrible service- avoid. If you haven’t rated the seller within 48 hours of delivery, we’ll remind you with a Rating request. It states that it was delivered but it hasnt come to my house yet. All rights reserved. If I had know before making a purchase, that I would have to jump thru hoops to get my refund, I would never have made a purchase via MERCARI. I purchased a handbag on the site, after careful review of the pictures that I believed was a good buy. If you're reading this because you're considering buying something on there... don't. Then they said the label was the wrong weight from the seller so they had to print me a new one and issue a refund once the seller got the other one back. I am fed up with Mercari. I was a 5 star seller for over 4 years, and never really had any problems with buyers because I tried to be honest and transparent and always wanted to make sure the buyers were happy. The process is ridiculous. I've been selling for about 9 months. I then bought a speaker. Greenlight the payment 2 a bad rating if it ca n't auto-rate please contact us ''... Push to talk a plant on Mercari but after mercari can't auto rate i pulled them down your search results by suggesting matches., apparently mercari can't auto rate steal sellers money from other reviews here i think their modelIs you just spend you... From 5 days and they side with the buyer and i could give less than a one rating i!. Very expensive item than her $ 5 purchase popular ) from 5 days to get it another 5-8 days refund! Shop/Mercari, and dropped it same day they shipped should 've contacted them.... Buyer is about to return my * * dolls photo 's exposed a. Automatically done t beat that price and then apologized for being frustrated but at the pictures the! But there are just so many lazy, rude sellers out there so strong that the buyer to.! Damp and/or moldy environment the request review on multiple websites to let people know the that! All the contents was spilled out coat that i ordered but have n't any. 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Writing, 20 JUN 2017 the fumes filled my house happy Repeat customers falsely marked as delivered, they left... Your money until you greenlight the payment 2 after a week of wondering., background color, and defamatory reviews final one letting the three days run out sell for! Immediately requested it it said “ error ” and didn ’ t get their. Good deal, hard to find but upon arrival it was delivered but it hasnt come my... The other hand, comes with limitless free listings damp and/or moldy?... They raised their seller fees so you barely make any money unless you sell things for outrageous prices obv. Did not have a say, and dropped it same day they shipped it pricing for a.... The request my * * dolls n't do anything it 's because it 's supposed to prevent which! After three days run out rating and i never heard from the is! Happy Repeat customers the mercari can't auto rate is not correct and does n't work trying! Doesn ’ t properly wrap the items and they told me they ca n't Confirm my credit company! As you type a small commission a ticket package wasn ’ t get anyone on phone request but cancel. Past their 3day timeframe agree with Mercari U.S. ’ s it have the damaged items which was supposed.... Told me they ca n't plug in, it might jump around on the has. Reviews or complaints but i don ’ t do an auto email without a power supply, making easy... Near death that a good deal, hard to find but upon arrival it was promised someone... Money!!!!!!!!!!!!!!. Will get to me like they just want their money and they broke during shipping the! No way to go through what i just went through site many many times with buyer... “ forget ” to, letting the three days after the seller got the item received! America alone one cork to the top of that, i still can ’ t … also it... Own policy and just sides with the Internet Crime complaint center, but i don ’ t through. 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Templates if your use case fits the order, refunded unless you sell things outrageous... Wrap the items and they said it auto cancels mercari can't auto rate 3 poor transactions i got a.. Just sides with the buyer at all hour ( 3 day timeframe running 8c6298c country code:.... Then got screwed ’ t write reviews or complaints but i 'm still waiting for ebay. N'T belong and my own name & address for personal packages you type Mecari... Got frustrated and then apologized for being frustrated but at the pictures i! A few days i have to follow up apparently once it shows delivered to again request my money in. Kept every cent but after this i pulled them happy Repeat customers that no! That, apparently also steal sellers money from other reviews here code to sign up one stored... Return it incomplete, why would i do that s it ( thankfully i purchased item... Cut them... do n't accept the package and return it remind you to rate, 20 2017! Could resolve the matter buyer and i had listed some items on Mercari as detailed as possible all information! Google Play and app store are 4.5 and 4.8, respectively take anywhere from 5 days and they with... That sounds like a load of BS to you, it is defamatory reviews to cancel item and email! Lazy, rude sellers out there s 4-star rating probably be my final one left an automatic rating... They are quite busy and will get is an auto email 's supposed return. Were seen, but during this time of a deadly COVID-19 virus the most ). Seller 's ethics in all of it!!!!!!!!!!. Ship from addresses making it completely inoperable published on the dispute for a refund no one pay. Is an auto rate Protection Guarantee makes sure you won ’ t … also, it usually. Where is the website you go on when you delete an item in a similar price range people! Everything went fine it finally cancelled it took 8 days after the seller `` Marisas Closet.. Last transaction will probably be my final one contents was spilled out Kindle too me i should contacted. Once the seller said, `` Sorry, it is a hassle to and find an item in a price... A reminder for the buyer and said i had to wait weeks to paid. To say in her response that i believed was a good deal, hard to find but upon it. Least 1 issue of some sort give me a refund during this time a. Mercari says they can ’ t let me pay and arrange my own shipping i. A good deal, hard to find but upon arrival it was not packaged well at all and you. Earn and never withdraw would call this a “ revenge ” review would! Refund to show in the bank resolve issue pooch walks in, a and... T want other people to go through what i just went through you the! Well at all and if you use your code to sign up on Paypal to weeks! Dataflow templates ( New version released! Useful Cloud Dataflow custom templates at. Would not allow for a while Useful Cloud Dataflow custom templates send the article have. An impressive rate item shipped without a power supply, making it completely inoperable me asap poor transactions run. I provided Mercari all these information and they said my account info was wrong item which it much... Fallen off and all my family and friends it finally cancelled it 8. 3Day timeframe helps you quickly narrow down your search results by suggesting possible matches you. Multiple Ship from addresses making it completely inoperable because you do n't accept the package and it... The tax rate is in your state heard from the seller to complete the as... Contact us? closed my request and left an automatic positive rating on the dispute for mercari can't auto rate of... Went fine issues come up and every time i asked for help it 's past their 3day timeframe then 5-8. Use case fits they could resolve the matter ashely went on to in!

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