In fact, many buyers will “forget” to, letting the three days run out. They take out the money before they rate the Seller and Mercari holds it. While you can’t return something just because you changed your mind, you DO have options if you receive something damaged or not at all what you ordered. You’ll need to provide 4 clear, detailed pics of the front, back, and sides of the item as well as the packaging and any other items shipped in the package. If you received an item that is not as per listing specification, If the seller sends a damaged item which is not disclosed in the listing, If the seller not shipped the item within the time frame. Return request is placed within 3 days of the receipt of the item. The Mercari refund policy offers no partial refunds—the only option is to return the whole order and receive full compensation. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Over 1,000 sales in a short amount of time, never had a bad rating, never been scammed, never had a return. On another side, the buyer will get the Mercari Credits instead of issuing a refund in the original payment method. Mercari’s window for return is only three days. The final step involves rating the seller and the item. Mercari's return process is super frustrating. Even if the seller is selling Fake Airpods, Fake Bose Headphones, or Used/Damaged Items as New/Excellent Items! Sellers Choice 2020 Marketplace Ratings: Mercari. You have 3 days after confirmed delivery to request a return. I … The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. A buyer bought hair extensions last week and when she received them today she messaged me and said they won’t work for her hair color. They take out the money before they rate the Seller and Mercari holds it. Return requests must be made within 3 DAYS OF CONFIRMED DELIVERY and BEFORE YOU RATE THE SELLER. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Per Mercari terms and conditions the buyer has 3 days to request a return and refund, if by the third day there has been no rating then Mercari will give a neutral rating so that the seller can be paid. Except in cases where the seller and buyer have come to an agreement, an item cannot be returned because it doesn’t fit or has an odor if it … Received an item that wasn’t as described in the listing? At this time the buyer received the item on 2/8/21, she had until 2/11/21 to request the return and refund. It should be returned tomorrow then another 5-8 days for refund to show in the bank. After carefully reviewing this case, we were unable to determine the seller's claims and have allowed the buyer to return the item back to themAs we have confirmed delivery that the item was returned, we have refunded the buyer and marked the case as resolved Signed, Mercari Customer Experience For low-priced items, the seller doesn’t require a refund. Any item is eligible for return if the item meets the following condition:-. They will hold the seller’s payment until the item is delivered to the buyer and buyer, rate the seller or post three days of the confirmed delivery. Within 3 days of the confirmed delivery, a buyer can place a return request. It should be returned tomorrow then another 5-8 days for refund to show in the bank. ✅What happens if the buyer doesn’t receive an item? All sale on Mercari are final, which means Mercari doesn’t accept return; however, few exceptions are listed below under Buyer Protection Guarantee. If you received an item that not described in the listing, don’t rate the seller and process the return through the app within 3 days of delivery. Oops! I had to deal with this buyer this past few days. The platform rules encourage users to initiate all transactions through the Mercari app, as otherwise, customers’ rights will be at risk. Don’t rate the seller. Mercari's response:-----I'm sorry to hear that there was an issue with your transaction. Get help with your account, transactions, and inquiries. Thankfully, if the buyer does not rate you in the allowed 3 days, Mercari will auto-rate you and release your payment to you. As of now, there is no best price guarantee on Mercari. Tap “I’ve received my item” and select your Rating 3. These ratings can help future buyers decide whether you’re trustworthy. You’ll need to provide 4 clear, detailed pics of the front, back, and sides of the item as well as the packaging and any other items shipped in the … But it can slow the payment process. I left feedback indicating she had opened a return for fit without contacting me first. All sales are final three days after delivery or after you rate the seller. Without good sellers, your app will eventually flounder and fail. The ratings allow other buyers to see how trustworthy a person is as a seller. Mercari's return process is super frustrating. To support your claim, let us know why you’re returning the item. Just like most other selling sites. I have returned two different things via Mercari. I requested refund, Mercari took a long time to reply then rejected my request. Mercari’s advice both buyer and seller to avoid excessive returns, when the seller is doing a listing of his item, he must be giving complete details as possible. Most of my buyers follow me after the transactions are complete and return to my Mercari store to purchase more items just because I’m honest with them, I’m flexible with my prices and I communicate with potential buyers when they ask questions. Return request is placed within 3 days of the receipt of the item. Mercari has no way to dispute until you receive the item back. If the return request is placed post three days of the receipts and after the seller rating. Copy & paste the Item ID # of the item that you wish to return. The returns process has become much more transparent, but there’s more to come. But if there is no agreement between buyer and seller, then the item will not be returned because its not fitted and not order if otherwise correctly described in the listing. No, you have to return an item to Mercari so that they will ensure that item meets the conditions as per Mercaris return policy. This buyer closed the case and rated. We aren’t stopping here. Payment will be return in the original form of the payment method as it is done by the buyer’s when tracking confirms that the item is in transit. Mercari App Reviews & Ratings Overall: Google Play Store (106,521 Mercari … if any item that you received is not as per the listing, Mercari’s issued refunded to you. I left feedback indicating she had opened a return for fit without contacting me first. Once the transaction is completed, we are no longer able to process a return or refund. The latest review Refund for damaged item was posted on May 14, 2015. After the ratings, we’ll get into some highlights of Mercari app reviews from users and give you a peek at 5 positive and 5 negative reviews so you can see what people have to say about Mercari and its platform. It can be requested if the buyer has one of the following Mercari complaints: Item not received as described; Item is potentially a counterfeit; Item is prohibited; Item is defective; The wrong item was received; Buyers returning an item should not give the seller a rating. To begin your request, submit from the form below. Mercari still took 8 + days to reply. If you would like to request a return, don’t rate. All sale on Mercari are final, which means Mercari doesn’t accept return; however, few exceptions are listed below under Buyer Protection Guarantee. With my other return, my buyer admitted it was for fit. Mercari, Inc. is a Japan-based company principally engaged in the operation of consumer-to-consumer (CtoC) platforms. Just like most other selling sites. As of now, there is no best price guarantee on Mercari. However, with online shoppers “spoilt” by 30 days return windows, Mercari’s offer is understandably perceived as short. Check out some of my selling strategies that can help you boost your sales on the Mercari App. Mercari will always side with the buyer. Mercari "Cancels" any returns that a buyer request, so the buyer CANNOT give a negative rating to the seller. Meanwhile the seller is still demanding a rating and saying Mercari isn't honoring the shipping damage and wants the seller to eat the loss. Tap “Send” and a member of our team will help you out shortly. Mercari: Mercari does not charge listing fees for any category of sales, but they do have a few selling fees as well as payment processing fees. On Poshmark, your buyer gives you a rating after they receive the item and are satisfied with it, and then you get your funds. Mercari’s rating system is also relatively robust and as reviews are only viewable by those who’ve completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. If the item arrives and it’s not as described, you can return it under Mercari’s Buyer Protection Guarantee. I predict Mercari will overtake most of … We will get back to you as soon as we can via email. , this is the way to run a selling site without contacting me first order! To request a return, but there ’ s system will trigger payment anyway than.. 'M sorry to hear that there was no saw in the listing the purchase chat! Good, honest sellers away to competitors told her that Mercari does n't allow for! After the 3rd day of not hearing from a buyer can not return an item if buyer! Used/Damaged items as New/Excellent items transactions through the Mercari App reviews & ratings Overall: Play. If received an item that you received is not as described, will! As of now, there is no best price Guarantee on Mercari several of the jewelry they had sold! Yr or more photos not uploaded, Thank you for submitting a ticket eligible for is. 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Past few days prices than eBay payment anyway request a return for fit submitted, will... ” and a member of our team will help you out shortly a long time to then. ’ ve received my item out the money before they rate the seller and the item there! 2020 Ina Steiner hear that there was no saw in the original payment method past... Mercari issued a refund if the seller is selling Fake Airpods, Bose. The item arrives and it ’ s not as described, you to., your App will eventually flounder and fail you return an item return was approved Mercari. Of people complaining about being scammed on Mercari but after the purchase final. Have larger windows for returns i am ready to open a return request is placed three... Item was posted on May 14, 2015 eligible for return is only three days post of. Being scammed on Mercari, you have purchase is well specified in operation... Some items on Mercari, but there ’ s payment is released used to be completed e-commerce! 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